US Customs and Border Protection

Is the Global Entry website down? The official status page, and what each error means

The account used for Global Entry, NEXUS, SENTRI and FAST applications, renewals, and interview scheduling.

Check US Customs and Border Protection first, not a report count

These are the operator’s own pages. A crowd-sourced tally is a guess about whether something is broken; this is the agency saying so.

Links checked 2026-07-28. QueueCheck does not monitor this service and does not report live status.

What is failing, and is it them or you?

Pick the service and the symptom. You get what that failure usually means, the agency’s own status page, and what to do next. Nothing is submitted and nothing is stored.

Which service?

The account used for Global Entry, NEXUS, SENTRI and FAST applications, renewals, and interview scheduling.

What is happening?

Status page links checked 2026-07-28. This page does not detect outages and does not report live status; it tells you where the operator publishes theirs.

What makes US Customs and Border Protection different

An empty calendar is usually scarcity, not a fault

Interview appointments are released in batches and taken quickly, so a scheduler showing nothing anywhere is generally working correctly and reporting genuine scarcity. Refreshing does not help; checking at different times of day sometimes does, because releases are not continuous.

Enrolment on Arrival exists because scheduling is the bottleneck

A conditionally approved applicant can complete the interview on returning from an international trip at participating airports, which sidesteps the appointment queue entirely. People wait months for a slot without knowing this route exists.

The account holds your passport, and it does not update itself

Membership depends on the travel document recorded in the account. Renewing a passport without updating it there is a quiet way to find the benefit failing at a kiosk later, and nothing in the passport renewal process prompts you to do it.

Beyond the outage

Once the site is working again, the wait itself is a separate question with its own answer.

Read the full guide

Trusted Traveler Programs: questions

Is the Global Entry website down?

The Trusted Traveler Programs account is linked above. Access runs through the shared federal sign-in, so if you cannot get in, the Login.gov status page is worth checking before concluding that CBP has a problem.

Why are there no interview appointments anywhere?

Usually genuine scarcity rather than a broken scheduler. Slots are released in batches and taken quickly. Enrolment on Arrival, where available, lets a conditionally approved applicant complete the interview when returning from an international trip instead of waiting for one.

I cannot sign in to my Trusted Traveler account.

Access uses the shared federal sign-in rather than a CBP password, so this is frequently not a CBP failure. Check the Login.gov status page first, since an incident there affects several agencies at once.

I renewed my passport. Does my membership update automatically?

No. The travel document held in the account has to be updated there yourself. Nothing in the passport renewal process does it for you, and a stale document is a common reason a membership stops working at a kiosk.