QueueCheckofficial waits, shared datesUS Customs and Border Protection
Is the Global Entry website down? The official status page, and what each error means
The account used for Global Entry, NEXUS, SENTRI and FAST applications, renewals, and interview scheduling.
QueueCheck reachability check
Trusted Traveler Programs is reachable from QueueCheck
QueueCheck reached the public Trusted Traveler Programs page.
Checked Sep 11, 2026, 2:30 PM UTC. Refreshes at most once every five minutes. This checks the public Trusted Traveler Programs entry page, not your application, membership, or appointment calendar.
Reader reports
Can you reach Trusted Traveler Programs?
One anonymous report from this connection per hour. Reader reports never change the QueueCheck check above.
US Customs and Border Protection status pages
For a specific service, use the agency’s own status page.
Links checked 2026-07-28. These are official agency updates, not reader reports.
What is failing, and is it them or you?
Pick the service and the symptom. You get what that failure usually means, the agency’s own status page, and what to do next. This troubleshooting tool does not submit or store anything.
The account used for Global Entry, NEXUS, SENTRI and FAST applications, renewals, and interview scheduling.
What is happening?
Status page links checked 2026-07-28. The live reachability result and reader reports above are separate from this troubleshooting guide.
What makes US Customs and Border Protection different
An empty calendar is usually scarcity, not a fault
Interview appointments are released in batches and taken quickly, so a scheduler showing nothing anywhere is generally working correctly and reporting genuine scarcity. Refreshing does not help; checking at different times of day sometimes does, because releases are not continuous.
Enrolment on Arrival exists because scheduling is the bottleneck
A conditionally approved applicant can complete the interview on returning from an international trip at participating airports, which sidesteps the appointment queue entirely. People wait months for a slot without knowing this route exists.
The account holds your passport, and it does not update itself
Membership depends on the travel document recorded in the account. Renewing a passport without updating it there is a quiet way to find the benefit failing at a kiosk later, and nothing in the passport renewal process prompts you to do it.
Beyond the outage
Once the site is working again, the wait itself is a separate question with its own answer.
Read the full guideTrusted Traveler Programs: questions
Is the Global Entry website down?
The Trusted Traveler Programs account is linked above. Access runs through the shared federal sign-in, so if you cannot get in, the Login.gov status page is worth checking before concluding that CBP has a problem.
Why are there no interview appointments anywhere?
Usually genuine scarcity rather than a broken scheduler. Slots are released in batches and taken quickly. Enrolment on Arrival, where available, lets a conditionally approved applicant complete the interview when returning from an international trip instead of waiting for one.
I cannot sign in to my Trusted Traveler account.
Access uses the shared federal sign-in rather than a CBP password, so this is frequently not a CBP failure. Check the Login.gov status page first, since an incident there affects several agencies at once.
I renewed my passport. Does my membership update automatically?
No. The travel document held in the account has to be updated there yourself. Nothing in the passport renewal process does it for you, and a stale document is a common reason a membership stops working at a kiosk.
Other services
USCIS online account and case status
US Citizenship and Immigration Services
IRS online account, refund status, and e-file
Internal Revenue Service
Login.gov
General Services Administration
my Social Security
Social Security Administration
QueueCheck is independent and is not a government service. This page records where US Customs and Border Protection publishes its own status and explains what common failures usually mean. The separate reader report above is anonymous and is not submitted to US Customs and Border Protection.