QueueCheckofficial waits, shared datesUS Citizenship and Immigration Services
Is USCIS down? The official status page, and what each error means
myUSCIS, the case status lookup, and the online filing tools. Immigration benefit cases live here, and so do the notices that carry response deadlines.
QueueCheck reachability check
myUSCIS is reachable from QueueCheck
QueueCheck reached the public myUSCIS page.
Checked Sep 11, 2026, 2:30 PM UTC. Refreshes at most once every five minutes. This checks the public myUSCIS home page, not your account, case status, or filing.
Reader reports
Can you reach myUSCIS?
One anonymous report from this connection per hour. Reader reports never change the QueueCheck check above.
US Citizenship and Immigration Services status pages
For a specific service, use the agency’s own status page.
Links checked 2026-07-28. These are official agency updates, not reader reports.
What is failing, and is it them or you?
Pick the service and the symptom. You get what that failure usually means, the agency’s own status page, and what to do next. This troubleshooting tool does not submit or store anything.
myUSCIS, the case status lookup, and the online filing tools. Immigration benefit cases live here, and so do the notices that carry response deadlines.
What is happening?
Status page links checked 2026-07-28. The live reachability result and reader reports above are separate from this troubleshooting guide.
What makes US Citizenship and Immigration Services different
USCIS runs several systems, and they fail separately
The case status lookup, the myUSCIS account, online filing, and the appointment scheduler are distinct systems behind one brand. One can be down while the others are fine, which is why a friend saying it works for them settles nothing. Establish which one you are actually using before concluding anything.
A missing case is almost never a deleted case
The public lookup reads from a copy of the case record rather than the record itself. Cases disappear from it during maintenance and reappear afterwards with nothing changed. The receipt notice is the durable evidence that a case exists; the website is a window onto it.
Deadlines do not pause because the site did
A request for evidence carries a response date that an outage does not extend. Under the regulations extra time to respond is not granted, so an outage close to a deadline is a reason to document and escalate rather than to wait. Capture the error with the time visible before closing the tab.
Beyond the outage
Once the site is working again, the wait itself is a separate question with its own answer.
Read the full guideUSCIS online account and case status: questions
Is USCIS down right now?
QueueCheck checks whether the public myUSCIS home page responds and shows reader reports separately. That does not test your account, case-status lookup, or filing. USCIS posts specific outages and planned maintenance on its own alerts and maintenance pages, which remain the authoritative sources.
Why has my case status disappeared?
The public lookup reads a copy of the case record, and cases routinely vanish from it during maintenance and return unchanged. A case that was visible yesterday and is not today points at the tool. Your receipt notice remains the evidence that the case exists.
Does an outage extend my response deadline?
No. Response periods on a request for evidence are fixed and additional time may not be granted. If an outage is blocking you close to a deadline, screenshot the error with the time visible, check whether USCIS has acknowledged the outage, and keep that record.
I keep getting signed out of myUSCIS. Is it broken?
A sign-in loop is usually a stale session rather than an outage. Try a private window, which bypasses the stuck session. If it fails across two different browsers, the problem is more likely theirs than yours.
My payment was declined. Is that a USCIS problem?
Usually not. Declined payments are generally the card issuer, and repeated attempts can look like fraud and freeze the card. Contact your bank before retrying, and check that you used the payment authorisation the form requires.
Other services
IRS online account, refund status, and e-file
Internal Revenue Service
Login.gov
General Services Administration
my Social Security
Social Security Administration
Trusted Traveler Programs
US Customs and Border Protection
QueueCheck is independent and is not a government service. This page records where US Citizenship and Immigration Services publishes its own status and explains what common failures usually mean. The separate reader report above is anonymous and is not submitted to US Citizenship and Immigration Services.